Shipping policy

Shipping Policy

Effective Date: July 1, 2026

Thank you for shopping with korebae / Palmist healthcare Pvt. Ltd... We are committed to delivering your order safely and as quickly as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are processed Monday through Saturday, excluding public holidays.

  • Once your order has been shipped, you will receive a shipping confirmation email or SMS with tracking details (where available).

Shipping Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days

  • Other Locations: 4–8 business days

  • Remote Areas: Delivery times may vary depending on courier availability.

Please note that these are estimated delivery times and may be affected by weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any promotional free shipping offers will be clearly mentioned on our website.

Order Tracking

Once your order has been dispatched, you will receive tracking information via email or SMS. You can use the tracking number to monitor your shipment through the courier partner's website.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

korebae / Palmist healthcare Pvt. Ltd.. is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Courier service disruptions

  • High order volumes

  • Other circumstances beyond our control

We appreciate your patience in such situations.

Damaged or Lost Shipments

If your order arrives damaged or you believe it has been lost during transit, please contact us within 48 hours of the expected delivery date with your order number and any supporting information. We will work with the courier partner to investigate and resolve the issue.

Non-Delivery

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, additional shipping charges may apply before the order can be re-shipped.

Contact Us

If you have any questions regarding shipping, please contact us:

korebae / Palmist healthcare Pvt. Ltd..

Website: https://korebae.com

Email: Customercare@korebae.com